Frequently Asked Questions (FAQ)
We offer a wide range of jewelry, including rings, necklaces, bracelets, earrings, and custom pieces. Our collection features fine jewelry, fashion jewelry, and statement pieces for all occasions.
You can determine your ring size by using our sizing chart.
Our jewelry is crafted from high-quality materials, including solid gold, sterling silver, platinum, stainless steel. We also use genuine gemstones and diamonds
Yes! We offer customization options, including, metal choices, gemstone selection, and unique design requests.
Absolutely! We guarantee the authenticity of our materials, including real gold, sterling silver, and genuine gemstones. Each piece is carefully crafted and sourced from trusted manufacturers.
Yes, we provide a limited warranty on our jewelry that covers manufacturing defects. Warranty details vary by product, so please check the specific terms on your purchase or view our warranty and guarantee page
We offer a hassle-free return and exchange policy. View more details on our return/exchange policy page.
To maintain your jewelry's shine and durability:
- Keep it away from water, perfumes, and chemicals.
- Store it in a soft pouch or jewelry box.
- Clean with a soft cloth and mild soap when needed.
We currently offer shipping to all U.S. states and Puerto Rico.
Yes! We frequently offer discounts, seasonal sales, and special promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
You can check out with Shop Pay, PayPal or Apple Pay.
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s tracking page
Yes, you can visit one of our stores. Otherwise, we provide detailed product descriptions, images, and even virtual consultations.
If your item arrives damaged or you receive the wrong order, please contact us immediately. We will get you the best possible solution.
Yes, we offer ring resizing services. Some styles may have resizing limitations, so please check before purchasing.
We offer repair and stone resetting services. Contact us with details about the issue for a quote.
Yes, we have a store in San Juan, Tortola, Nassau, Juneau and Anchorage where you can view our collection in person.
Yes, we offer appraisal services for fine jewelry and high-value pieces upon request.
You can reach us via email at customerservice@infinityjewelry.net to or via phone. You can also find phone numbers for all our stores here: https://shopinfinityjewelry.com/pages/infinity-jewelry-stores