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Refund policy

Please read our return & exchange policy along with guidelines for damaged or defective items

Return & Exchange Policy

We strive to provide our customers with high-quality products and exceptional service. While all sales are final and we do not offer refunds, we are happy to provide a courtesy exchange under the following conditions:

1. Eligibility for Exchange

●      Exchanges are permitted within 30 days of the original purchase date.

●      Items must be in their original, unused condition, with all original packaging, tags, and accessories included.

●      Proof of purchase (receipt or order confirmation) is required.

2. Restocking Fee

●      All exchanges are subject to a 20% restocking fee, which will be applied to the value of the returned item.

3. Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

●      Items that show signs of wear, damage, or alteration.

●      Final sale items, clearance products, and promotional items.

●      Personalized or customized orders.

4. How to Request an Exchange

●      You can write to us at customerservice@infinityjewelry.net OR visit our store.

Provide details about the item you wish to exchange and the reason for the exchange.

●      Once approved, bring or ship the item back following the provided instructions.

5. Additional Terms

●      The customer is responsible for any return shipping costs

●      Exchanges are subject to company’s discretion and authorization.

Damaged or Defective Items

  1. We take great care in ensuring that all items are in perfect condition before they are shipped. However, if you receive a damaged or defective item, please follow these steps:
  2. Contact Us:
    1. Notify us within 2 days of delivery if you receive a damaged or defective item.
  3. Provide Documentation:
    1. Please include photos of the item showing the damage or defect, along with your order number.
  4. Resolution:
    1. Once we receive your information, we will work to resolve the issue as quickly as possible. This may include issuing a replacement, store credit, or other appropriate solutions based on the situation.

We are committed to making things right for you and appreciate your understanding. If you have any questions or concerns, feel free to contact us at customerservice@infinityjewelry.net