Pre-Order Policy for Sold-Out Items
At Infinity Jewelry, we offer a pre-order option for sold-out items to ensure you secure your desired piece.
Please review the following terms before placing a pre-order:
- Processing & Shipping Time
- Pre-ordered items will take approximately 6-8 weeks for production and delivery.
- This timeframe is an estimate and may vary due to unforeseen delays.
- Payment & Confirmation
- Full payment is required at the time of placing a pre-order.
- Once your order is placed, you will receive a confirmation email with your order details.
- Shipping & Delivery
- Your item will be shipped as soon as it becomes available.
- If your order includes both in-stock and pre-order items, they may be shipped separately.
- Delays & Updates
- While we do our best to meet the estimated timeframe, delays may occur due to production, supplier issues, or other unforeseen circumstances.
- We will provide updates via email if there are any changes to the estimated shipping date.
- Cancellations & Refunds
- Pre-orders can be canceled for a full refund only if the item has not yet entered production.
- Once production has begun, cancellations will not be accepted.
- Returns & Exchanges
- Pre-ordered items are subject to our standard return and exchange policy.
- Returns are accepted at the company’s discretion and must meet our return policy guidelines.
By placing a pre-order, you acknowledge and agree to these terms. If you have any questions, please contact us at customerservice@infinityjewelry.net