Shipping, Return & Exchange Policy
Please read below for shipping policy, return and exchange policy along with policy for damaged/defective items and Lost or Stolen Packages
Shipping Policy
We currently only ship within the USA. Please review the following details:
1. U.S. Shipping
● We ship to all U.S. states.
2. Shipping Rates & Delivery Estimates
● Shipping charges for your order will be calculated and displayed at checkout.
● Estimated delivery times depend on the destination and carrier.
● Expedited shipping options are available at an additional cost.
4. Order Processing & Tracking
● Orders are typically processed within 7-10 business days, depending on availability.
● Once shipped, you will receive an email with tracking details
Return & Exchange Policy
We strive to provide our customers with high-quality products and exceptional service. While all sales are final and we do not offer refunds, we are happy to provide a courtesy exchange under the following conditions:
1. Eligibility for Exchange
● Exchanges are permitted within 30 days of the original purchase date.
● Items must be in their original, unused condition, with all original packaging, tags, and accessories included.
● Proof of purchase (receipt or order confirmation) is required.
2. Restocking Fee
● All exchanges are subject to a 20% restocking fee, which will be applied to the value of the returned item.
3. Non-Returnable & Non-Exchangeable Items
The following items cannot be returned or exchanged:
● Items that show signs of wear, damage, or alteration.
● Final sale items, clearance products, and promotional items.
● Personalized or customized orders.
4. How to Request an Exchange
● You can write to us at customerservice@infinityjewelry.net OR visit our store.
Provide details about the item you wish to exchange and the reason for the exchange.
● Once approved, bring or ship the item back following the provided instructions.
5. Additional Terms
● The customer is responsible for any return shipping costs
● Exchanges are subject to company’s discretion and authorization.
Damaged or Defective Items
- We take great care in ensuring that all items are in perfect condition before they are shipped. However, if you receive a damaged or defective item, please follow these steps:
- Contact Us:
- Notify us within 2 days of delivery if you receive a damaged or defective item.
- Provide Documentation:
- Please include photos of the item showing the damage or defect, along with your order number.
- Resolution:
- Once we receive your information, we will work to resolve the issue as quickly as possible. This may include issuing a replacement, store credit, or other appropriate solutions based on the situation.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for any lost or stolen items.
If you experience an issue with a package that is marked as delivered, please follow these steps:
- Check with Neighbors:
○ Sometimes packages may be left with a neighbor or at a nearby location for safety.
- Contact the Shipping Provider:
○ Reach out directly to the carrier (e.g., UPS, FedEx, USPS) to file a claim or investigate the situation.
○ You can use the tracking number provided to assist in locating the package.
- File a Claim:
○ If the carrier determines the package was lost or stolen, they may initiate a claims process.
If you have any questions regarding international shipping, please contact us at customerservice@infinityjewelry.net before placing your order.